PLEASE BE ADVISED: Due to weather conditions within Malaysia, it may takes sometimes longer than us. Thanks for your understanding.
Postage Fees & Charges
We offer FREE SHIPPING for orders RM70 and above. For order amount below RM70 and 1kg will charge a standard RM6 shipping fees. You may expect to receive the products in just 1-3 working days after we ship your parcel.
We offer FREE SHIPPING for orders RM200 and above. For order amount below RM200, shipping rates will calculated base on weight. You may expect to receive the products in just 3-5 working days after we ship your parcel.
Pick-up from Store
You can choose to collect your purchases at Natta Cosme's office:
109 Jalan S2 B20,
Pusat Dagangan Seremban 2,
70300 Seremban, Negeri Sembilan.
We do not ship to International P.O.Box address at the moment.
Order Processing Time
Order must be placed by 12pm UTC/GMT Standard Time (EST) to be processed on the same business day.
After your payment is verified, it can still take up to 24 hours to process your order. This is just an estimate, sometimes a particular order may take longer than another due to weekends and public holidays.
You will receive a shipping notification email that we've shipped your order and the tracking information.
General Delivery Time
Poslaju delivers Monday - Saturday. Off on every 1st Saturday of the month. Parcel can be track at www.poslaju.com.my
Gdex delivers Monday - Saturday. Parcel can be track at www.gdexpress.com
Citylink delivers Monday - Saturday. Parcel can be track at www.citylinkexpress.com
Return & Refund
Like many companies, we guarantee our products. However, it seems not enough to just guarantee verbally on our authenticity and parcel wrapping skill. Therefore, you will get a FULL refund from us and the postage fees (a maximum of RM6.00 per return for the postage fees) for the returning goods if you are facing below problems:
1) Damage parcel – Product is not use able such as broken / leakage.
2) Suspect the authenticity of our products. We believe business will go on only if you trust us, or else, we will cancel the order for you.
(We truly understand your concern and hope that you can consume our product confidently. To guarantee the safety of our customers, we only distribute authentic products from licensed authorise Sole Distributor or Manufacturer. Certain brands are registered under our company - Natta Enterprise / Natta Cosme (M) Sdn Bhd, so you may also check with Biro Pengawalan Farmaseutikal Kebangsaan (BPFK) regarding this. While certain brands in our shop are provided by other principal that had register themselves under the Biro Pengawalan Farmaseutikal Kebangsaan (BPFK). Customer may refer to the principle for confirmation whether have they supply us the product for selling in our shop. For your information all cosmetic product are under the Control of Drugs and Cosmetics Regulations 1984, all cosmetic products (unless specifically exempted by the Regulations) must be registered before they can be manufactured, distributed or imported in Malaysia. We hope the above information can answer your question so that you can consume our product in relieved. )
3) We send incorrect product that different from what you have order.
4) *Accidently purchase a wrong product/quantity.(You may still return to us, but postage will be by yourself, might charge restocking fees)
Natta Cosme will process refund to you after we have received the goods that you intend to return and all the required documents for refund have been submitted to us. Unlike other companies, they guarantee satisfaction within 14 days after you make your purchase. While we make it within 14days after you have received the goods.
*Item bought during promotional events (e.g. MyCyberSale or Clearance) will not be accepted for return and exchange.
Please follow below step to complete the task to claim refund.
Send your inquiry to email@example.com with title “ Natta Cosme order ID# wish to get refund” . Our customer service will reply and instruct you for next step. Post the parcel back to us as request. Wait for the refund.
If you still have any questions or doubts about our return policy and products, we welcome your email at: firstname.lastname@example.org.
We will take proper actions on all returned products and we will NEVER re-sell any opened products.