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Delivery Information

PLEASE BE ADVISED: Due to weather conditions within Malaysia, it may takes sometimes longer than us. Thanks for your understanding.

Shipping Costs & Delivery Returns
NattaCosme.com offers FREE STANDARD 3 DAY SHIPPING on all Peninsula Malaysia merchandise orders RM70 and over. For shipments totaling less than RM70, there is a delivery charge of RM6.00 for Standard 3 Day shipping. Our standard shipping option is Standard 3 Day shipping. Orders over RM70 always ship for free—no promotion code needed.

Gift Cards and eGift Certificates do not apply. Select items considered Hazardous Materials (HAZMAT) do not qualify for Free Standard 3 Day Shipping.
 

East Malaysia
We offer FREE STANDARD 7 DAY SHIPPING on all orders RM200 and over. For shipment totaling less than RM200, we also Poslaju service to Sabah, Sarawah & Labuan which shipping rates will be calculated base on weight. 

 

P.O. Box
We do not ship to International P.O. Box address at the moment.

 

International Shipping
NattaCosme.com ships to the international destinations as low as RM20. It usually takes 5-14 days to reach your place.

 

 
General Delivery Times
Skynet deliver Monday - Saturday. Tracking can be track at www.skynet.com.my
Nationwide delivers Monday - Saturday. Tracking can be track at www.nationwide2u.com
Poslaju delivers Monday - Saturday. Off every 1st Saturday of the month. Tracking can be track at www.pos.com.my

Shipment within Malaysia expected to delivery within 1-5 working days.
 
Hazardous Materials
Certain items considered Hazardous Materials (HAZMAT) including aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, nail polish remover, nail polish etc.) are required by the Malaysia Department of Transportation to be shipped by Ground-only transport, due to air transport restrictions and regulations. Regrettably, these items cannot be shipped to International destionation.
 
Processing Time
Orders will process in one day including Saturday. All expedited priority orders must be placed by 12 noon UTC/GMT +8 hours to be processed on the same business day. If placed after this, your order will be processed the following business day.

 

Business Days
Monday - Saturday 10am - 7pm, excluding federal holidays within the Malaysia. Standard 3 Day shipping via Skynet/Nationwide/Gdex/Poslaju courier: Orders must be placed by 12pm UTC/GMT Standard Time (EST) to be processed on the same business day.

 


Order Confirmation Email
Immediately after you have successfully placed your order with NattaCosme.com, you will receive an e-mail that contains information regarding the details of your order. The order confirmation e-mail is your receipt that can be printed for your records. The order confirmation e-mail includes your order number (the same number that appeared on our web site after successful submission of an order), the details of the products and corresponding prices, any promotional coupons or eGift Certificates, your ship-to and bill-to information, and the ship method.

 

Custom Information

NattaCosme will not be liable for packages refused or held by customs for delivery

We request that you contact your customs office and ask about import regulations and restrictions before placing your order. It is important for you to become familiar with Customs policies for your specific country before ordering. Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, the delivery being delayed or even returned. Please check with your Customs office to see if your country permits the shipment of the products you are planning to order from us and if any additional licenses or permits are needed. 
 
Please Note: If your order is returned to us due to a banned/restricted products policy, a wrong address, refusal to pay customs fees, refusal to accept the order or because no one was there to accept delivery of your order, we will refund your credit card as follows: You will be refunded the total amount of the order, minus the shipping charge, and 20% of the value of the order, (as a re-stocking fee). We will also subtract any other outside charges NattaCosme has incurred during shipping, such as warehousing fees, return postage fees, etc.
 
If the cost to return the product to us is larger than the cost of the refund due, we will instruct the carrier to abandon the order and there will be no credit for the order. If the product(s) is seized by customs, there will be no credit processed for the product(s).
 
Refunds are not available if you choose Weight Base Shipping as a shipping method and your order is lost. Also, refunds will not be issued until the returned packages are physically in our warehouse.