Shipping Costs & Delivery Returns
NattaCosme.com offers FREE STANDARD 3 DAY SHIPPING on all Peninsula Malaysia merchandise orders RM70 and over. For shipments totaling less than RM70, there is a delivery charge of RM6.00 for Standard 3 Day shipping. Our standard shipping option is Standard 3 Day shipping. Orders over RM70 always ship for free—no promotion code needed.
Gift Cards and eGift Certificates do not apply. Select items considered Hazardous Materials (HAZMAT) do not qualify for Free Standard 3 Day Shipping.
We offer FREE STANDARD 7 DAY SHIPPING on all orders RM200 and over. For shipment totaling less than RM200, we also Poslaju service to Sabah, Sarawah & Labuan which shipping rates will be calculated base on weight.
We do not ship to International P.O. Box address at the moment.
We do ship to Singapore only at the moment.
General Delivery Times
Skynet deliver Monday - Saturday. Tracking can be track at www.skynet.com.my
Poslaju delivers Monday - Saturday. Off every 1st Saturday of the month. Tracking can be track at www.pos.com.my
Shipment within Malaysia expected to delivery within 1-5 working days.
Certain items considered Hazardous Materials (HAZMAT) including aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, nail polish remover, nail polish etc.) are required by the Malaysia Department of Transportation to be shipped by Ground-only transport, due to air transport restrictions and regulations. Regrettably, these items cannot be shipped to International destionation.
Orders will process in one day including Saturday. All expedited priority orders must be placed by 12 noon UTC/GMT +8 hours to be processed on the same business day. If placed after this, your order will be processed the following business day.
Monday - Saturday 10am - 7pm, excluding federal holidays within the Malaysia. Standard 3 Day shipping via Skynet/Nationwide/Gdex/Poslaju courier: Orders must be placed by 12pm UTC/GMT Standard Time (EST) to be processed on the same business day.
Order Confirmation Email
Immediately after you have successfully placed your order with NattaCosme.com, you will receive an e-mail that contains information regarding the details of your order. The order confirmation e-mail is your receipt that can be printed for your records. The order confirmation e-mail includes your order number (the same number that appeared on our web site after successful submission of an order), the details of the products and corresponding prices, any promotional coupons or eGift Certificates, your ship-to and bill-to information, and the ship method.
NattaCosme will not be liable for packages refused or held by customs for delivery