Frequently Asked Questions
Most of the product we carry will be having at least 6 months of expiry date unless specify stated in the website for clearance.
All our products packaging range is specifically designed for sending our parcels throughout Malaysia with a corrugated box/bubble wrap.
In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologise for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.
Shipping Costs & Delivery Returns
NattaCosme.com offers FREE STANDARD 3 DAY SHIPPING on all Peninsula Malaysia merchandise orders RM70 and over. For shipments totaling less than RM70, there is a delivery charge of RM6.00 for Standard 3 Day shipping. Our standard shipping option is Standard 3 Day shipping. Orders over RM70 always ship for free—no promotion code needed.
Gift Cards and eGift Certificates do not apply. Select items considered Hazardous Materials (HAZMAT) do not qualify for Free Standard 3 Day Shipping.
We offer FREE STANDARD 7 DAY SHIPPING on all orders RM200 and over. For shipment totaling less than RM200, we also Poslaju service to Sabah, Sarawah & Labuan which shipping rates will be calculated base on weight.
We do not ship to International P.O. Box address at the moment.
NattaCosme.com ships to the international destinations as low as RM20. It usually takes 5-14 days to reach your place.
Definitely YES! You'll be able to choose "Pick up from store" after you have insert your shipping address to "Negeri Sembilan"
Skynet deliver Monday - Saturday. Tracking can be track at www.skynet.com.my
Poslaju delivers Monday - Saturday. Off every 1st Saturday of the month. Tracking can be track at www.pos.com.my
Shipment within Malaysia expected to delivery within 1-5 working days.
Certain items considered Hazardous Materials (HAZMAT) including aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, nail polish remover, nail polish etc.) are required by the Malaysia Department of Transportation to be shipped by Ground-only transport, due to air transport restrictions and regulations. Regrettably, these items cannot be shipped to International destionation.
Orders will process in one day including Saturday. All expedited priority orders must be placed by 12 noon UTC/GMT +8 hours to be processed on the same business day. If placed after this, your order will be processed the following business day.
Monday - Saturday 10am - 7pm, excluding federal holidays within the Malaysia. Standard 3 Day shipping via Skynet/Nationwide/Gdex/Poslaju courier: Orders must be placed by 12pm UTC/GMT Standard Time (EST) to be processed on the same business day.
Order Confirmation Email
Immediately after you have successfully placed your order with NattaCosme.com, you will receive an e-mail that contains information regarding the details of your order. The order confirmation e-mail is your receipt that can be printed for your records. The order confirmation e-mail includes your order number (the same number that appeared on our web site after successful submission of an order), the details of the products and corresponding prices, any promotional coupons or eGift Certificates, your ship-to and bill-to information, and the ship method.
NattaCosme will not be liable for packages refused or held by customs for delivery
You can review the status of your orders and other related information in the 'My Account' section
In the My Account page, click on the 'My Orders' link to view the status of all your orders. To view the status of a specific order, click on the 'Order Number' link.
We do takes Credit, Debit Cards(Visa/Mastercard), Online Banking(Maybank2u, CIMBClicks, RHB, HongLeong Connect and etc.), ATM/Bank Transfer(Maybank or CIMB).
|MOLPay||ATM/Bank Transfer |
Credit Cards & Debit Cards (Visa/Mastercard),
Online Banking(Maybank2u, CIMBClicks, RHB, HongLeong Connect and etc.)
Account Name : Natta Cosme (M) Sdn Bhd
CIMB Bank : 8603108750
Please do email us your payment slip with order ID for ATM/Bank Transfer, order will only be process after payment receive for ATM/Bank Transfer, there's no further action needed for MOLPay payment as it will automatic process once it has been paid sucessfully.
We do takes Paypal(USD Currency) and MOLPay(MYR Currency) as payment method, order will be automatic process as "Processing" in order status once success payment has been paid and you can expect your shipment to be deliver out from our warehouse within next 24 working hours after confirmation of payment.
We're sorry that we're only able to accept Malaysian Ringgit(MYR) or US Dollar(USD) as payment currency at this moment. You may always look up the exchange rates via International Visa/Mastercard.
Reference link from Visa International : http://usa.visa.com/personal/card-benefits/travel/exchange-rate-calculator.jsp
Pending : Your order has been logged and we are waiting for your payment information.
Order Processing : We have received your payment and your order is in process in packing, usually it will not takes more than 24 hours to update for your tracking ID.
Order Shipped : Your order has been shipped by the warehouse and is on its way to the location specified by you for delivery.
Order Cancelled : The order was cancelled.
Your online transaction on website is secure with the highest levels of transaction security currently available on the Internet. Website uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.
All credit card and debit card payments on website are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.